LBS Builders Merchants have recently appointed Intact as their new ERP partner. The Intact iQmerchant ERP solution will be rolled out across the 32-branch network over the coming months.

Intact iQ will empower LBS to be agile and flexible in their ability to meet and exceed customer’s needs. It will replace a legacy business software solution to support anticipated growth and LBS’ unique requirements. Intact iQ will also replace the over-use of spreadsheets, other software and manual processes currently being employed in the business. Intact iQwill eradicate these data silos and serve as the central hub to optimally manage operations at LBS and enrich their standards of excellence.

Presently, LBS require some manual input and workarounds, which impacts efficiency Intact iQ’s modern, workflow-focused approach will allow LBS to easily automate countless tasks, processes, and business rules which will help prevent routine tasks from eating up staff’s time, whilst also reducing human error.

Speaking of the decision to move to intact, Ben Davies, LBS Builders Merchants director, notes,
‘The level of administrative effort required to run the business was growing. We have huge ambitions for the business so we knew we needed to invest in a robust, progressive digital core; a merchant solution that would remove the paper and spreadsheet-based processes to ensure we could work smarter, save time, reduce errors and deliver an enhanced customer experience. Intact iQ offers this and much more. Their integration capabilities are second to none.’

And merchant focused features like, the POD, sales rep mobile app, transport scheduler, advanced rebate management and integrated CRM function, highlighted to our team that Intact iQ isn’t just a better software system, it will enable us to implement a better version of our business.’

As noted by Davis, seamless communication between systems was also a key consideration for LBS moving forward. With best-ofbreed solutions constantly emerging LBS needed an ERP solution that was agile and progressive enough to facilitate integration with ease. With Intact iQ’s advanced REST API functionality previously onerous integration projects can now be embraced by the LBS team.

Huge benefits are envisaged herewith eCommerce and EDI integration forming part of the project to ensure all orders are fed directly into the ERP system saving the LBS team significant time whilst reducing human error.
Intact was selected as a new ERP partner to support and enhance LBS Builders Merchants commitment to excellence.